Questions & Answer:

Q: Which part will fit my car model?

A: If you are not sure which part can fit your model,please provide your car Chassis Code Or named VIN code to check.Or,please provide your old spare parts photos if you can get it.

Q:How to track my package?

A: Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more"

Q: What Indian buyers may concern ?

A:Why cannot I place order?We’re sorry to inform you that due to local conditions, the provision of services to your location is currently unavailable. We will provide further customer updates should the condition change. Please accept our sincere apologies for any inconvenience caused.

Q: When can I open dispute?

A:Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.

Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out).

Q: How do I change shipping address etc. of my order?

A: After you place the order, the order details (like color, size, shipping address etc.) cannot be changed.

If you placed order with wrong information, please contact the seller before the order is shipped out

You can also cancel order before the order is shipped out. 

If your package is already sent out, please contact local express company for this issue. Normally they will call the contact number shown on the parcel if the package cannot be delivered.

Q:I have not received goods. What can I do?

A: Please Track the parcel to check the package status:

- If the package is in transit with normal logistic update:

According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.

If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

- If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

You can open a dispute to apply for a refund on the 11th day after the order marked as shipped

Q:I have not received my refund. What can I do?

A: The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.

Q: What is Buyer Protection?

A:   All orders placed on AliExpress are protected by a standard set of guarantees, also known as Buyer Protection.

Buyer protection starts from the moment you have paid for your order. The Buyer Protection period will be displayed in the form of a countdown clock on My Orders page. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.